Construction Services

Dealers, Take Note: 89% of Customers Prefer Texting

During the pandemic, we have seen an uptick in equipment purchases, and with that comes an increased demand in service departments.

This can be a good thing, especially during slower months, but many dealers are now complaining about slower response times from customers, and a backlog in equipment being worked on.

According to a recent study, more than 88% of dealers said that they need to save time and be more efficient in their service department. Around 61% of dealers said that saving time in parts and service was their big focus on 2022.

One of the main issues we are seeing so far is centered around communication between customer and dealer.

New data shows that 89% of customers prefer to have businesses send a text rather than call. This is a trend that has been growing through the pandemic. Customers want simple and direct responses to get what they want.

We also found that 98% of all text messages sent to customers are opened, and customers are seven times more likely to text you back after getting a text, than call back after getting a voicemail. This means dealers don’t need to play phone tag with customers anymore, they can text and get a response within minutes.

Make sure you don’t wait for the customer to reach out to you. Send customers a quick text with updates even if they aren’t asking for it. Tell them what you are working on, and maybe tell them what they can do to improve their equipment.

This will significantly cut down on time in service departments. If you need approval to fix something, send the customer a text with an update. You will get a quick response, rather than waiting for the customer to call you back or return a voicemail.

In recent months, we found 95% percent of all text messages are responded to within 3 minutes. No waiting around. You can get approval, get to work, and get the customer out the door.

In addition to getting approval for fixes, dealers need to have a quick and easy plan in place to allow customers to pre-pay or set up a time to come get their equipment. During the pandemic, we saw that customers do not want to wait around in-person. They want to stay distant, get updates, and limit interactions.

In the data we collected from dealers, we have seen a four-fold increase in text-to-pay in just the past year. We are also seeing some dealers running 80% of their parts and service payments through text-to-pay.

One of the key things to remember is to make the customer feel like they are part of the team. Anyone in the service department can send reminders, pictures, and videos showing what’s being worked on to let the customer experience what is being done first-hand.

If you somehow get into a lull and are looking to increase traffic in your service department, there are some simple things you can do to get things moving, and it doesn’t need to center around cold calling.

Text everyone who has bought from you in the last three years. You can set up automated reminders through any texting platform, so you don’t have to call. You can also space out these reminders to keep things flowing at a good pace in your service department during slower months.

Have a plan in place to ensure things keep moving. Make sure you keep track of who has come through your service department in recent weeks, who you have sold to, and who you are trying to target to the work flowing.


KenectKeep in mind, customers want to be texted. Phone calls just won’t cut it anymore. The pandemic has changed the way service departments operate, not just in-house, but for customers as well. Make sure you are meeting the customers in the platforms they are getting used to so you can keep communication clear, and service departments operating fully.

Ben Leighton is a Content Marketing Specialist with Kenect, a provider of simple texting tools to connect businesses with their customers. 

Did you miss our previous article…
https://www.3555pacific.com/?p=846

Construction Services

6th Day of Construction Gifts: A Cooler that Boasts Serious Ice Retention

Editor’s note: Each day until Christmas, Equipment World is featuring a new gift idea for the construction enthusiast in your life. Check back each day to our Gear section or subscribe to our Equipment World Daily newsletter to see each day’s new idea.

Scorching summer days call for ice cold beverages. Ice cold beverages call for, well, ice. If you’re looking for serious ice retention, Blue Coolers is a great bet. 

This heavy-duty, roto-molded cooler is durable enough for the jobsite and boasts 10 days of ice retention.

The 55-Quart Ice Vault, the company’s most popular model, includes wheels (a must-have for easy transportation), a folding handle, grip handles, non-skid feet, a lockable lid, a freezer-style gasket, a drain plug, tie-down slots and 2 inches of insulation.

For the best possible ice retention Blue Coolers recommends the following:

Pre-chill your cooler: Keep the cooler in a cool place or fill it with a sacrificial bag of ice to lower the internal temperature before adding your food and beverages. Pre-chill your food and beverages: Start with cold or frozen drinks or food to reduce ice loss.Leave no air space: After filling your cooler, top it off with additional ice or fill in any air gaps with newspaper or towels. Air contributes to ice loss. Close and secure the lid with lockdown straps and limit access: Only open the lid when necessary and keep it securely closed as much as possible.Keep out of direct sunlight: Place the cooler in a shady area, or if it must be in direct sunlight, cover it with a tarp or towel. 

Head over to the Blue Coolers website to scoop up this tailgate hero for $279. 

Did you miss our previous article…
https://www.3555pacific.com/?p=828

Construction Services

7th Day of Construction Gifts: Phone Mounts Built for Rugged Environments

Editor’s note: Each day until Christmas, Equipment World is featuring a new gift idea for the construction enthusiast in your life. Check back each day to our Gear section or subscribe to our Equipment World Daily newsletter to see each day’s new idea.

If you’ve ever tried to mount your phone in a cab or in the shop, you know how flimsy most store-bought models really are.

Mob Armor’s MobNetic mounting series features 90-pound pull-force rare-earth magnets for one of the strongest grips this side of the Mississippi.

The mounts are capable of nearly unlimited mounting locations for your smartphone or other handheld devices. It can be tilted 90 degrees, rotated 360 degrees or angled for optimal viewing.


Mob Armor phone mounts are built to withstand rugged environments.Mob ArmorThe magnet will attach to almost any surface made from iron, steel, nickel or several other metals. It also comes with two MobNetic shield plates and two Mob discs for mounting on non-metal dashboards and other surfaces.

“My phone always stays put even when riding through harsh terrain and large bumps. Worth the price – and so far no other magnet mounts that I have tried come close to the strength of these,” says one reviewer.

The MobNetic Maxx (MobNetic Pro) Magnetic Car Mount features solid metal construction and is hand-assembled in the United States. The mount is $49.99 and can be purchased from the Mob Armor website or Amazon. 

Did you miss our previous article…
https://www.3555pacific.com/?p=825

Construction Services

Kubota Announces Executive Leadership Changes

Thirty-two-year Kubota veteran Shingo Hanada has been appointed president and CEO of Kubota Tractor Corporation (KTC) and Kubota North America (KNA).


Shingo Hanada will take the helm as president and CEO of Kubota Tractor Corporation and Kubota North America, replacing Haruyuki (Harry) Yoshida who will retireKubotaHanada most recently held the position of executive officer, Kubota Corporation, and president of Kubota Holdings Europe B.V. and Kverneland AS. He will replace Haruyuki (Harry) Yoshida who will retire from his role of senior managing executive officer, Kubota Corporation, Japan, and president and CEO of KNA and KTC. Yoshida assumed his role as president in January 2019.  

“Kubota Tractor Corporation will celebrate 50 years in the U.S. in 2022, and I’m honored to join KTC as we celebrate our history and our 50th anniversary,” says Hanada. “I am eager to continue the tremendous momentum Kubota has experienced over the last several years under Mr. Yoshida’s leadership. We are committed to expanding our product lines and building our infrastructure to better meet the needs of our customers and dealers, and I am confident we will continue to further strengthen the Kubota brand in the U.S. marketplace and throughout North America in the process.”

Along with Hanada’s promotion, Todd Stucke, vice president, sales and marketing, KNA, and senior vice president, marketing, product support & strategic projects, KTC, will be promoted to executive officer of Kubota Corporation.

Stucke will be involved in the Grapevine, Texas-based company’s operations with a focus on building a strong business structure for the North American market.

Did you miss our previous article…
https://www.3555pacific.com/?p=815

Construction Services

Yanmar’s First Electric Prototype: the SV17e Compact Excavator (Video)

Is it too soon to talk about Bauma, the big European equipment show held every three years in Munich?

We think not, especially when the previews demonstrate what is arguably the biggest and most significant trend in heavy equipment — electrification.

In this particular case, Yanmar gave the press a preshow preview of its first electric mini excavator prototype: the new SV17e. The company positions this machine as an important strategic step in the transformation for Yanmar Compact Equipment and indicative of the direction of the company.

“Our transformation will embrace our entire business and will encompass new products with alternative-fuel technologies,” says Giuliano Parodi, CEO of Yanmar. “The SV17e prototype is a demonstration of our intent to build a sustainable business for our customers and dealer partners.”


Without a diesel engine the overall size and weight of this excavator can be greatly reduced.YanmarThe SV17e mini excavator is aimed at customers in the European market and plays in the 1.5- to 2-metric-ton segment. It is powered by an electric drive with 48-volt batteries and fast charging capability. At zero emissions it not only passes the greenhouse gas test but is also quiet and suitable for indoor and confined-space operations where diesel exhaust emissions pose health hazards to workers.

“The operator is at the heart of this machine, and we have challenged ourselves to deliver the comfort, power, control and precision which we believe will surpass the expectations of professional operators,” says Cedric Durand, director product management.

In preparation for its sales start at Bauma 2022 (October 24 – 30), the prototype SV17e is currently undergoing a product testing regime including field tests.

If you don’t want to wait until Bauma to see the new SV17e in action, Yanmar Compact Equipment has prepared a short film. Watch the SV17e video here: 

And Yanmar isn’t alone in this race to electrification. Check out our other reporting on this topic at the links below:

Cat on electric construction equipment: “We are ready.”Bauma Preview: Kobelco Construction Machinery Europe to show company’s first electric compact excavatorKomatsu, Honda Team Up to Build Micro Electric ExcavatorsJCB, Takeuchi, Ditch Witch and Toro show off electric compact construction equipment at rental show

Did you miss our previous article…
https://www.3555pacific.com/?p=812

Construction Services

Bobcat Reimagines the UTV with Its New UW53, UE56 Toolcats

Bobcat has redefined what a utility terrain vehicle is and does with the release of the new UW53 and UW56 Toolcats.

The pair have been engineered to combine the abilities of several machines and accept more than 45 attachments, turning them into haulers, lifters, mowers, towers and loaders.

LED illumination

The new UTV models include redesigned LED lighting that gives broader illumination and uses less power. The road lights are embedded in the front fenders providing good protection and visibility in all directions.

Rear work lights also use LED bulbs to help you see better. And a new optional rearview camera gives you visibility into blind spots for tasks that require regular machine maneuvering. The rear-frame location of the camera provides an unobstructed view when connecting a ball hitch (UW56 model only).

Smooth ride, traction for work

Bobcat updated its dual-drive response system for smoother acceleration and deceleration, and it also recalls drive response settings. The first setting gives you a smooth response for driving between tasks.

The second setting changes the system to a more aggressive response when operating in low to maintain hydraulic and traction power for uninterrupted work. This allows you to adjust your travel speed independently from your engine speed for optimal attachment performance and precise acceleration.

Tight space turns

With all-wheel steer, the Toolcats easily move around tight spaces with minimal ground disturbance. Hydraulic power makes steering easy, even in soft dirt or boggy conditions. The standard HVAC system forces air distribution where it’s needed most with the help of newly positioned 360-degree adjustable vents.

Operators will also enjoy several comfort upgrades. The redesigned interior has an integrated 5-inch display and storage spots within easy access. Controls are ergonomically placed for ease of operation.

A larger fuel filter and extended oil-drain intervals, plus increased corrosion resistance, boost uptime and reduce maintenance. The standard Bob-Tach mounting system makes it easy to attach your work tools. 

Did you miss our previous article…
https://www.3555pacific.com/?p=809

Construction Services

Track Jobsite Activity and Topos with 2 New Komatsu Smart Construction Tools

Komatsu has announced two new tools that allow contractors to analyze data throughout each phase of a project to track production and billing.

The new Komatsu Smart Construction Field and Smart Construction Drone are part of Komatsu’s Smart Construction solutions, an umbrella of apps created to help construction customers optimize their business remotely and in near real time.

“When the Smart Construction group came in, they integrated everything together, and the transition felt seamless,” said Kevin Hawkinson, vice president of operations, A.W. Oakes & Son. “Now, we can take the data, transfer it to the machines, get data back from the machines to the office, and utilize all of that information across the board for bidding, customer reference and billing.”

Smart Construction Field lets contractors quickly track spending to better manage project costs and resources. Komatsu partnered with Moovila, a provider of project management software, to develop the mobile app. Contractors can use the app to record jobsite activity and analyze operational efficiencies in near real time.

The app generates reports that can track daily jobsite conditions. Task progress can then be broken down by labor, equipment and materials, including machine utilization and fuel distribution, receipts, timecards and subcontractor work.

Komatsu says Smart Construction Field can collect machine data, regardless of equipment brand, from an entire fleet.

Smart Construction Drone allows contractors to gauge production progress through topographic surveys. The drone solution captures quantities for production tracking and billing, without personnel hoofing it around the jobsite.

With the capability to take still photos from up to 400 feet above ground level or under bridge decks, Smart Construction Drone can be used as pre-job verification or to keep stakeholders up to date. 

The survey technology integrates seamlessly into Komatsu’s Smart Construction Dashboard powered by Cesium, a platform used to visualize, analyze and share 3D data. Cesium’s 3D visualization engine combines video game computer-graphics technology with GPS accuracy that ties data to its precise location on the globe.

Did you miss our previous article…
https://www.3555pacific.com/?p=806

Construction Services

GMC’s Canyon AT4 Pickup Truck Has Almost Everything – Even a Kitchenette

Guy lines to keep branches from striking the windshield? Yep. GMC wants to know what you think about the branch-battling wires and several other off-road features found on its new Canyon AT4 Concept truck.

There’s not much this factory-lifted truck doesn’t have, including a kitchenette, roof-mounted tent, 270-degree awning and even a solar panel.

It also features an AEV off-road bumper, stainless-steel truck-bed cap, Jerry cans for gas and water, traction boards, off-road jack and mount, cooler and truck bed storage systems.


Everything including the kitchenette on the GMC AT4 Concept.GMCAnd yes, there’s more: a wide off-road chassis with enhanced underbody coverage, Off-road rocker panel protectors, cast-iron control arms, heavy-duty front bumper with winch, integrated front recovery points, front and rear electronic locking differentials, wheel flares with integrated task lamps, multimatic DSSV dampers, and a spare-tire mount on the back of the truck that can swivel out of the way of the tailgate when bed access is needed.

“We wanted to showcase GMC Canyon with this concept and punctuate GMC’s commitment to premium, off-road capable vehicles,” said Buick and GMC Global Vice President Duncan Aldred. “Consumer reaction to this concept’s design will help us further serve the growing market of buyers leading authentic outdoor lifestyles.”

GMC Canyon AT4 Concept pickup truck tent
Stay a while with roff-mounted tent and 270-degree awning on the GMC Canyon AT4.GMCThe AT4 Concept truck, which was unveiled at Overland Expo Mountain West 2021, is powered by GMC’s 3.6L V-6 engine mated with an eight-speed automatic transmission.

It’s designed to confidently handle a variety of obstacles with a 27.7-degree approach angle and a ground clearance of 10 inches, boosted by 33-inch BFGoodrich KM3 Mud-Terrain tires on 17-inch AEV Crestone wheels. The vehicle could engage in water fording up to 32.1 inches, and its custom-tailored snorkel could allow for filtered and cooler air intake.

And because it’s a GMC, premium design cues are found throughout, including a unique grille and headlamp finishes, distinct AT4 badges and an exclusive, leather-wrapped interior.

GMC Canyon AT4 Concept interior
GMC’s Canyon concept pickup is built for the rugged outdoors and for driver comfort.GMC“The Canyon AT4 Concept truck was designed to balance functionality with aesthetics. When you’re overlanding, capability is an important factor, but doing it with premium style and comfort elevates the experience even further for customers who truly want zero compromises,” said John Owens, lead creative designer for the concept truck.

Let GMC know what you think on its social media channels. 

GMC Canyon AT4 Concept pickup truck tailgate
The Canyon AT4 Concept provides storage space at the tailgate.GMC

Did you miss our previous article…
https://www.3555pacific.com/?p=793

Construction Services

Technician of the Year: “If Something Breaks Down … I’m All Over It.”

As a child, Chase Snyder was fascinated with construction equipment.

He would watch the “There Goes a Truck” series over and over on the VCR, especially the episodes that focused on heavy equipment.

That love of equipment has stuck with Snyder. Now, he’s 26 and each day he’s working on big diesel machines as senior fleet technician for the Manatee County, Florida landfill. The bigger, the dirtier, the more challenging the job, the better.

“I prefer the landfill stuff,” Snyder says, when asked about his favorite equipment to work on. “A lot of people think that’s weird when I say that, because it’s typically the dirtiest, the nastiest. When you’ve got to go and clean them and crawl up in the belly pans, you never know what you’re going to encounter.

“But it doesn’t deter me. I just find it interesting what the machines are able to do.”

That attitude, his professionalism, his ability to save money by handling repairs in-house and his commitment to training have earned Snyder the top honor in his profession – the 2021 Technician of the Year Award by the Association of Equipment Management Professionals’ Education Foundation.


Chase Snyder prefers working on large, yellow iron at the Manatee County landfill.Courtesy of Manatee County 

Growing up, Snyder fed his love of equipment by visiting his grandfather’s construction business. As he got older, he would also spend time with his other grandfather, who was a technician at a Ford dealership, restoring 1950s-era Fords. “I’d always be out there watching him and trying to help him tinker,” Snyder says.

In high school, he decided being a heavy-diesel technician was what he wanted to do. He saved up to buy a diesel pickup truck he could work on to prepare for his future career.

“When you’re younger and don’t have a lot of money, you’ve got to learn how to make stuff run and learn how things work, because you can’t have somebody fix it for you,” he says.

He learned mechanical repair on his truck by trial and error. He also got a job at a farm while in high school and performed basic maintenance on tractors.

When it came time for college, he got his associates degree. After that, he broke with family tradition of getting a four-year college degree and instead went to trade school.

“I wanted to get into heavy diesel just because I found it interesting,” he recalls. “But I had to go to school at night, because I was working full time during the day, and there’s no diesel program within an hour and a half drive of where I was living at the time. So I went at night for general automotive.”

While attending Manatee Technical College, he tried to work as a technician for some construction companies, but he didn’t have the diesel experience. But he was able to land a job with Sarasota County working on transit buses. He learned a lot to help him in his career. One longtime worker there was particularly generous with his knowledge.

“Luckily he took me under his wing and taught me a lot of some of the older-school tricks that still are relevant,” he says.

AEMP technician of the year Chase Snyder Deere wheel loader
Chase Snyder prefers to tackle the challenging jobs.Courtesy of Manatee County 

After graduation, he started working for Manatee County. At last, he was with the yellow iron he loved so much. The county has a 170-piece fleet, including heavy dozers, wheel loaders, excavators and massive landfill compactors.

His supervisor at the county landfill shop, David Alligood, won last year’s AEMP Technician of the Year Award. Snyder did not know Alligood before he came to work for Manatee County, but he had heard of him. When looking for work while in tech school, Snyder met the fleet manager for Sarasota County, who had also worked at Manatee County.

“And I met with him and he laughed, and he goes, ‘You remind me of this guy David that I hired about 10 years ago,’” Snyder recalls.

When he went to the job interview for Manatee County, Alligood was in the room.

“There were four or five of us in that room,” remembers Alligood. “And when he walked out, we all looked at each other. We’re like, ‘That’s probably the best interview we’ve ever had.’”

“I couldn’t believe it,” Alligood adds. “He was a dead ringer.”

AEMP technician of the year Chase Snyder Deere toolbox
Back-to-back winners in Manatee County show their winning custom John Deere toolboxes side-by-side.Courtesy of Manatee County  

Snyder has worked in Manatee County’s landfill shop for about three years and has already made an impact.

He’s a quick learner and willing to tackle the tough jobs, say coworkers.

“I love the big equipment, the nasty equipment,” he says. “If something breaks down in the field or up in the trash, I’m all over it.”

They also appreciate his calm demeanor and willingness to offer new ideas and solutions.

When the landfill’s 19-ton wheel loaders’ center pins began to wear out, he convinced management to do the work in-house rather than farm it out.

“And I think we came in roughly 50% of what the quote was to have the vendor do it,” Snyder says. “Since then we’ve done three, and every time we get a little bit faster at it and save a little bit more money.”

Another accomplishment came when the pin bores on the blades of the landfill’s 40-ton dozers were wearing out. Working with the parts department, they found some replacement bearings that fit. A diagram was made of the parts numbers to keep on file for future repairs.

“It saved us a lot of costs and machine work,” he says. “…And also it’s going to save future downtime.”

Norman Hagel, Manatee County fleet operations chief, recalled another cost-saving project, due to Snyder’s welding and fabrication skills. The county had a 10-ton trailer that Snyder converted for use as a spreader in summer and as a transporter during winter.

“His diverse skillset has saved us money on multiple occasions,” Hagel says.   

AEMP technician of the year Chase Snyder
Chase Snyder doesn’t shy away from the dirty work. “I love the big equipment, the nasty equipment,” he says.Courtesy of Manatee County 

At 26, Snyder is the youngest member of the landfill shop team. He’s grateful for the experienced people he’s worked with who have passed along their knowledge. He tries to return the favor by taking on some of the heavier, dirtier work.

“They’ve done their time of doing all that work, and so if I’m able and willing to take on some of the grunt work from them, they pay it back by educating me,” he says. “So it’s a mutual respect there.”

He also makes a point of keeping up with the rapid technological advancements on the machinery. He recalls some advice he got early on when he was getting frustrated while working on a bus’ diesel exhaust fluid system. He let out a common grumble he had heard from the older techs about the new diesel emission systems. One of the veteran technicians chuckled.

“Look,” he told Snyder. “I’ve learned enough to get by till I retire next year. You’re still pretty new in the industry, and this is your reality. So you either learn to figure this stuff out, or you go find another career path, because it’s not going away.”

“And that stuck with me,” Snyder says.

“This field has changed so much in the last 10 to 15 years. And I’ve kind of been brought into it as this wave of updating and new technology has come out. And it’s only going to continue from here.”

But that change is fine with Snyder.

“The running joke I always say is you’ve got to be smarter than what you’re working on. And with how technical some of this stuff’s getting now, it’s hard to do that some days. But it’s always a challenge, and the challenges are what keep you interested. They’re what keep you up at night and keep you motivated to come in the next day to figure it out.”

AEMP technician of the year Chase Snyder in the field
“His diverse skillset has saved us money on multiple occasions,” says Norman Hagel, Manatee County fleet operations chief, of Chase Snyder.Courtesy of Manatee County 

Snyder believes that one way the diesel tech industry can help put a dent in its labor shortage is to help the younger generations stay trained and headed toward career advancement.

“A big thing that a lot of the younger guys look for, that I know I look for a lot, is what type of training am I going to get,” he says. “That way I can stay current and learn this new stuff.”

Manatee County has done a good job of offering and emphasizing training, as well as providing updated software and access to manufacturers’ information, he says. He has earned about 25 ASE certifications.

He offers this advice for young people starting a career as a diesel technician:

“Keep your head up, and eventually, some of the right doors will open up. I know that’s what happened with me. … If you work hard enough and push hard enough, things have to fall into place eventually.”

As for himself, Snyder definitely has an eye to the future.

“I love what I do right now, but I also know that it’s not what I want to do forever. I definitely know that I want to progress up within our organization here. … And I definitely want to be able to progress as far up as I can.”

 

 

 

 

 

 

Did you miss our previous article…
https://www.3555pacific.com/?p=746

Construction Services

12 Days of Gifts, Tools & Toys for the Construction Enthusiast

Last-minute shoppers, have no fear! We’ve compiled a list of 12 gifts sure to wow the construction or trade professional, or equipment-loving little ones, in your life.

From clothing and accessories to tech and tools, there’s something for everyone and at every price point. 

We’ll feature a new gift each day for the next 12 days, so be sure to check back to see what else we’re unwrapping. 

Each day’s gift suggestion will appear in the Gear section of equipmentworld.com. You can also scroll down to the Gear section on the equipmentworld.com home page.

Better yet, subscribe to our Equipment World Daily newsletter to see each day’s new gift idea, as well as keep up with the latest news affecting construction equipment, contractors and the construction industry as a whole.

Here are links to the first two gifts:

1st Day of Construction Gifts: A Cool Watch Made of Bourbon Barrels

2nd Day of Construction Gifts: This Grill Has a Cult-Like Following

Did you miss our previous article…
https://www.3555pacific.com/?p=743